FAQs

You can set up your Swapcard profile via following the Magic Link received in your emails. Haven’t received your link? Please contact admin@paca.org.au. 

If you already have Swapcard and/or have logged out you can login again using your email address that you registered for APAX with. Please input your email address and it will send a one time code to your email which you can input to access Swapcard.  

If you would like to set up a password (though this is optional) you can do so via the Website by clicking on your profile and then hitting ‘Settings’ and opting to set your password. 

You don’t need a password to access Swapcard. Simply follow the Magic Link sent directly to your email.

If you logged out you can login again using a one time code – this will be sent to the email that you registered for APAX with.

If you would like to set up a password you can – you can do so by using the web based version of Swapcard clicking on your ‘Profile’ icon going to ‘Settings’ and clicking on ‘Change Password’.

If you run into issues or need your Magic Link resent please contact us at admin@paca.org.au 

If you want to change your password, go to Settings on the website version of Swapcard, then click on change password and follow the instructions.

Please make sure that the email address you are using is the one you used to register for the event – this is the email address that is connected with your Swapcard profile.  

An email address can only be used for one person, if several people have registered with the same email address please contact admin@paca.org.au so we can change this for you. 

All the emails sent from Swapcard are sent from hello@swapcard.com. 

It is possible that these may have ended up in your Spam folder. Please check this first and let us know if it still hasn’t been received. If it has ended up in Spam please mark as ‘Not Spam’ so you don’t miss out on anything else. 

Magic links are personal to each and every person – they can not be shared amongst delegates.

If you do not have a profile picture when you login to your Swapcard profile you will be automatically given an opportunity to add one. 

Click on:  

• ‘Add your picture’ and select the photo you want to have as your profile picture  

• Once the photo has been selected you can crop it to how you would like it to look  

• Once the photo has been cropped you can validate it by clicking the Tick icon at the top right of your screen 

• If you do not want to add a profile picture at this time you can add one at a later date by going to your My Profile tab 

• Here you can click the box with your name and then on ‘Edit’ in the box with your empty profile picture 

• You will arrive on the next page and by clicking on the empty circle of your profile photo you will be able to select a photo and then crop it as explained above 

• You can also take a photo when editing your photo by clicking on ‘Camera’ 

To add a bio, go to the ‘My Profile’ tab and then click ‘Edit’ in the Bio box. Describe yourself in a few words then hit ‘Save’. 

• Go to the ‘My Profile’ tab 

• Check the box with your name to arrive in your profile then click on ‘Edit’ in the Social Media box 

• Add the usernames of the social media you want to add to your profile 

• Important note: Add only the username and not the entire URL corresponding to the profile of each of your social media  

The following information is publicly accessible to all participants of the event. 

• First Name
• Last Name  
• Job title  
• Company  
• Biography  
• Social networks (if completed) 
• Skills (if completed/if you would like to add) 

If you do not want your profile to be visible to other members on the website version of Swapcard you can click on ‘Attendees’ and then toggle off the button on the left hand side of your page that says ‘My Visibility’. On the app you can also go to ‘Attendees’ and then head to the three dots in the right hand top corner of your screen and click ‘Edit my visibility’ 

It is possible that during your connection you might encounter a profile that corresponds to that of one of your colleagues/someone else.  

This happens if you have registered for someone else and already have an existing Swapcard profile or when two (or more) people have registered for an event with the same email address. 

If this has happened please contact us at admin@paca.org.au so we can help you resolve this issue. 

You can send messages to your contacts/connections in the platform.  

• To do this please go to homepage of your app (Click the ‘Home’ icon) 
• Hit the ‘Attendees’ tab 
• Search through the attendees to find the person  
• Hit the button that says ‘Connect’ next to their profile 
• Once this person has accepted your request, you can message back and forth! 

You can check the program by going to the homepage of the app (click the ‘Home’ icon) and then click on the button that reads ‘Program’ to see the full schedule. You can then scroll through to look day by day to check out what is on each day of the Arts Market and Conference.

Register for events by clicking on the ‘Bookmark’ icon or the button that reads ‘Reserve my seat’ to hold your spot in a particular session. 

You can check and confirm this event has been added to your schedule by then going to ‘My Event’ or ‘My Schedule’ to see all the events you have registered for. 

Once an event is fully subscribed a message will display to let you know that there are no seats left for that particular session. Please check back in regularly to see if a spot becomes available.

Having issues with the platform? A few things we suggest you do before you reach out to PAC Australia for help: 

• Try to clear your cache, refresh your phone or browser and login once again 

• Try to close the web browser and open again, or try to log out and then log bac in again  

• Try using a different web browser like Safari, Firefox or Chrome. 

Technical issues can sometimes be caused by your cache. Below is a step by step guide to clear your cache: 

• Go to settings (top right of your browser page – three vertical dots) 

• Privacy and security  

• Clear browsing data 

• Cached images and files 

Try accessing Swapcard again. 

If all else fails please contact PAC Australia at admin@paca.org.au 

Registrations to attend APAX will open in May 2026 and close in August 2026.

If you have dietary requirements or require Auslan interpretation please complete your APAX registration by Monday 24 August.

If you require a companion registration or need to register for someone else please let us know by contacting our office, or specifying this requirement in your own registration.

We will update delegates on registrations fees for APAX 2026 shortly. For reference please find APAX 2025 registration fees below: 

APAX 2025 registration fees – PAC Australia Members

APAX 2025 registration fees – PAC Australia Non-Members

Read more about becoming a PAC Australia member.

Yes, you can purchase up to 13 registrations in one transaction.

Anyone can register in a group, but organisations that are PAC Australia members can access discounted rates for each subsequent delegate they register, eg. you might register your General Manager first, who pays full price, but can then add another registration for an ‘Additional Delegate’ ticket which will have a discounted registration.

Just click “Add another registration” when you’ve completed your first registration, and the form will guide you through the process and update the relevant discounted ticket prices.

You can pay directly by credit card and your receipt will be sent in your registration confirmation email.

You can also choose to pay through a tax invoice via direct deposit, or via credit card.

Yes, the registration form will prompt you to provide a purchase order number that will then appear on your invoice, if relevant.

Please note we require full payment of your registration to be received before you join us at APAX. 

Head over to the Accessibility page for further information on how we can work with you to ensure your needs are accommodated.

When you register for APAX, the form will give you the opportunity to let us know about any access requirements you’d like to communicate, and an APAX team member will be in touch to discuss this with you.

Feel free to reach out any time if you would like to discuss anything with us on admin@paca.org.au or (08) 9221 8992 (Boorloo/Perth time zone).

We understand plans can change due to many factors and will be happy to talk to you about your options. Please review the Terms and Conditions and contact us if you need to make changes to your registration.

We take data safety seriously and only use platforms complying to the highest level of security. The APAX 2025 registration system is hosted with Swapcard via Avolio. PAC Australia’s Privacy Statement outlines our commitment to protecting your data. You can also find out more about Swapcard’s Privacy Policy and security provisions.

We’ll announce full details when registrations open in May. Head over to our Program page for the most up-to-date info. 

You can view a summary of the different registration options and inclusions on the Registration Page.

Know Before You Go is a public online session (held on Zoom). It doesn’t require an APAX registration to attend.

Know Before You Go will provide you with all the information you need to feel prepared before you join us in Meanjin | Brisbane. If you’re still on the fence about joining us, it might also help you decide if APAX is for you.

This year, Know Before You Go will take place on Thursday 27 August from 1.00PM – 2.00PM AEST. 

Registrations are open for Know Before You Go. 

Unfortunately, APAX 2026 will not have a livestream program or registration option.